Terravox Pte. Ltd. (“we”, “us” or “our”) is committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. WHAT INFORMATION DO WE COLLECT?
You may give us information about you by filling in forms when you use the Service or by corresponding with us by phone, e-mail or otherwise. This includes, without limitation, information you provide when you register to use the Service, use social media functions associated with the Service, and when you report a problem with the Service. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph (“Personal Data”).
Web Tracking Data
When you use the Service, we and our third party service providers may automatically collect and store log information from you (“Web Tracking Data”). The information collected and stored may include:
information in server logs, including but not limited to Internet protocol (IP) address, and mobile device IP address, Internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and date or time stamps; your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Service (including date and time); information you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; and
information about the device you use to use the Service, including unique device identifiers, usage information (such as page requests and average time spent on our Site) operating system, browser type and the device’s mobile network information and telephone number (if relevant).
2. USE AND DISCLOSURE OF INFORMATION
We will use and store Personal Data to deliver the Services to you, to carry out our obligations arising from any agreements entered into between you and us and to provide you with such information or Services as you may request from us, to allow you to participate in interactive features on the Service (when you choose to do so), to help improve the design, functionality, performance, and content of the Service and for the internal operational and administrative purposes of the Service.
We may use your Personal Data to contact you to send you information about the Service, and to notify you about changes or updates to the Service.
We do not sell or rent your Personal Data, and will not disclose your Personal Data to any third party for advertising or marketing purposes, unless you have otherwise given us consent to do so.
If you interact with us through third-party social media sites and applications, we may have access to certain information from your social media account such as user name, profile picture, information about friends and followers, and content posted or viewed through the social media sites and applications. We may use this information to confirm identity, deliver personalised content or as part of the operation of the Service.
Web Tracking Data
We use Web Tracking Data to administer the Service, and for our internal operations, including to keep the Service safe and secure, to understand how well the Service is working as well as for troubleshooting, data analysis, testing, research, statistical and survey purposes. This allows us to help improve the design, functionality, performance, and content of the Service, personalise your user experience and measure overall effectiveness.
4. THIRD PARTIES WE MAY WORK WITH
We may share Personal Data and Web Tracking Data with selected third parties, such as our affiliates, business partners, suppliers and sub-contractors for the performance of any agreement we enter into with them, for the purposes of providing you with access and use of the Service. We may also make use of the Personal Data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
We may use your Personal Data and Web Tracking Data to create aggregated data for data analysis, testing, research, statistical and survey purposes. We may disclose such aggregated data, in an anonymous form, to: (a) analytics and search engine providers that assist us in the improvement and optimisation of our Site, and (b) advertisers and advertising networks that require the data to select and serve relevant advertisements to you and others through our Site. We do not disclose Personal Data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.
5. CHILDREN'S PRIVACY
We do not knowingly collect or retain Personal Data about persons under the age of 18 years. Any person who provides their Personal Data to us represents that they are 18 years of age and above. We encourage parents and legal guardians to monitor the activity of those under 18 years of age.
Parents or legal guardians of minors can contact us to review any Personal Data collected about their child or ward, have this information deleted, and/or request that there be no further collection or use of their child or ward’s Personal Data. We will take steps to verify the identity of anyone requesting Personal Data about a minor to ensure that the person is in fact the minor’s parent or legal guardian.
We have put in place procedures in an effort to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information we collect. We also take reasonable steps to help make sure that third parties we work with protect the security of your Personal Data.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
However, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Site, and any transmission is at your own risk and it is possible that third parties may unlawfully access such personal information through a number of means despite our efforts.
7. TRANSFER OF INFORMATION TO SINGAPORE OR ANY OTHER COUNTRIES
8. LINKS TO THIRD PARTY SITES, CONTENT AND SERVICES
The Service may contain links to other websites, such as those of sponsors, advertisers, social networking platforms, and survey companies.
For instance, these third party websites might offer content or games, or conduct contests or promotions that are marketed or advertised on the Service. If you are interested in these third party offerings, you should consult those websites’ privacy notices. When you use any third party social media networking platforms and plug-ins, you may share your Personal Data with the third-party social media sites. You are encouraged to review the privacy policies and information collection practices of social media sites.
9. YOUR RIGHTS
You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing and use by declining to check certain boxes on the forms we use to collect your Personal Data. You can also exercise the right at any time by contacting us.
The Personal Data Protection Act (No. 26 of 2012) (“Act”) gives you the right to access information which we hold about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you, and we will notify you of what such fee will be after receiving your access request.
If you would like your Personal Data to be permanently removed from our servers or databases, please contact us with your request. We will promptly delete your account and you will no longer receive information or updates regarding the Service. The removal of your account and Personal Data from our servers and databases will not delete information stored in our data backups and archives, which we reserve the right to maintain for purposes of compliance with our legal obligations, but which we will delete in the normal course of our business.
Effective Date: 16 September 2015
Date updated: 16 September 2015